Employment Skills Training
Preparing and motivating job seekers to enter into the workforce by increasing communication, teamwork and time management skills that support employee confidence and long-term employment success.
Empowering Indigenous Communities
Job Readiness
Our employment skills programs and workshops are designed to support long-term employment success by building confident, engaged and prepared employees through the development of skills and the provision of tools that will better prepare young workers or those returning to the workforce. We will cover how to cultivate and maintain strong relationships with customers, communication strategies that promote confidence and problem-solving skills for customer facing employees.
One Day Employment Skills Workshops
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The goal of the Introduction to Workplace Policies workshop is to provide an introduction to common workplace policies relevant to almost every type of employment. Having this knowledge will help participants to better prepare for employment opportunities and know what to expect in entry level positions.
Recommended Pairing: Communication, Professionalism and Time Management + Dressed for Success + Customer Service
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This workshop will enable participants to demonstrate the best form in workplace etiquette, the dos and don’ts of the workplace, professionalism, effective communication tools for the workplace and time management skills. We discuss professional communication with coworkers and management, email and phone etiquette, and how to display professionalism in relation to staying focused, planning for punctuality and creating effective to do lists.
Recommended Pairing: Introduction to Workplace Policies + Customer Service
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This great stand alone workshop builds off of the introductory customer service skills learned in Superhost Training. Participants will learn to differentiate between different types of customers, ways to manage challenging customer service interactions and how body language can impact customer confidence. This workshop develops proactive team members that can confidently support your customer relations, create customer loyalty and help participants confidently go that extra mile when serving your customers.
Recommended Pairing: Communication, Professionalism and Time Management + Introduction to Workplace Policies + Superhost
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The Conflict Resolution & Teamwork workshop will enable participants to recognize conflict situations and equip them with the skills to resolve them. Participants will learn to tackle problem solving in their work and personal lives, common approaches to conflict and strategies for effective conflict resolution. The workshop also provides participants with tools for managing personal emotions, techniques for dealing with stress from conflict, and how a team forms and functions productively.
Recommended Pairing: Leading from Within + Critical and Creative Thinking
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The Creative Thinking module will help participants access their creative instincts, learn how to solve problems and address opportunities with creativity. We explore the benefits of creative thinking and how using it can positively impact participant’s careers and everyday life. The Critical Thinking Module introduces participants to thinking critically, and how imperative these skills are in sifting through potential scams and misinformation in the news. This workshop encourages participants to slow down and ask good questions in order to make better and more informed decisions.
Recommended Pairing: Leading from Within + Conflict Resolution & Teamwork + Skills for Emerging Leaders
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The Skills for Emerging Leaders workshop will provide participants with knowledge of basic leadership skills and how to identify strong leadership traits within themselves. They will be empowered to move forward into leadership roles and experiences that will encourage personal, team and professional growth. We will begin to explore topics such as how to motivate employees, how to give feedback and how to best communicate with employees effectively.
Recommended Pairing: Leading from Within + Creative and Critical Thinking + Discovering Your Leadership Style + Leadership Development Training Program
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Our caring facilitators work together with participants to complete this essential survey geared towards individuals who have been out of the workforce for an extended period of time or are new to employment entirely. Together, through a series of engaging activities and guided questions, facilitators and students will complete the Pre-Employment Survey. Upon completion, a personalized report will be provided outlining survey results, such as past employment experiences and training received, as well as current roadblocks to employment. Vital information will be gathered to help better identify supports for individual success with that information summarized in detailed reporting provided to the client.
Recommended Pairing: Leading from Within + Visioning and Goal Setting + Computer Literacy Basics
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This workshop helps to explore roadblocks to workplace readiness through focused activities, lessons and discussion. Participants will complete the online Employment Readiness Scale to help identify strengths and challenges in becoming employment ready and provides our clients with reports for program planning and evaluation. Participants will be guided and supported while taking the online assessment, ensuring completion as well as comprehension when working individually through the assessment.
Information collected through the online Employment Readiness Scale is an essential part of understanding how to provide personalized support plans as participants take steps towards entering or re-entering into the workforce.
Recommended Pairing: Leading from Within + Computer Literacy Basics
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This workshop provides an introduction to workplace safety by first learning about the components of an Occupational Health and Safety program and following up with an overview of general safety principles and guidelines for worker safety. Participants will learn about the structure of an OH&S program, new worker orientations, safety meetings, hazard identification, safe work procedures, identifying near misses vs incidents and their respective reporting requirements.
Recommended Pairing: Workplace Hazardous Information System (WHMIS) + Introduction to Workplace Policies
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As a certified Superhost Training Provider, we deliver the Foundations of Service Quality curriculum developed by Go2hr.ca.
Foundations for Service Quality is a great first step for customer facing roles in tourism and hospitality industries in British Columbia. This program is a comprehensive and practical introduction to customer service best practices. Participants will receive Superhost Certification on successful completion of the online exam.
Recommended Pairing: Communication, Professionalism and Time Management + Introduction to Workplace Policies + Customer Service
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All workers in Canada who are working with or around hazardous materials are required by law to have WHMIS Training. In this half-day workshop, participants will learn aspects of the WHMIS 2015 system and 1988 WHMIS course including the international standard for GHC (Globally Harmonized System of Classification and Labeling of chemicals).
Recommended Pairing: Workplace Safety + Introduction to Workplace Policies + Emergency First Aid
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Working with one of our delivery partners, the Emergency First Aid – Occupational First Aid (OFA 1) course certifies participants to WorkSafe BC standards for workplace First Aid and is acceptable throughout the province of British Columbia. Participants will receive EFA – OFA Level 1 Certification on successful completion of the in class exam.
Recommended Pairing: Workplace Safety + Superhost
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Working with one of our delivery partners, the Foodsafe Level 1 course covers food handling, sanitation and work safety, designed for food service establishment operators and front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers. The course covers important food safety and worker safety information including foodborne illness, receiving and storing food, preparing food, serving food, cleaning and sanitizing. Participants will receive Foodsafe Certification on successful completion of the in class exam.
Recommended Pairing: Customer Service + Superhost
Long Form Employment Skills Programs
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This three week program supports long-term, local employment success by building confidence and empowering employees. This program is relevant to a broad range of industries and supports both young workers and those re-entering the workforce in customer service-based roles.
Our training focuses on strengthening authentic workplace connection through communication, teamwork development and conflict resolution strategies designed to increase productivity and create a collaborative workplace culture, all while delivering exceptional customer service.
The program is transformative for current employees and organizations and helps respond to current and future labor market conditions or requirements.Certificate courses included within the program: Foodsafe Level 1, OFA Level 1, Superhost, WHMIS
A team with experience
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Trinidad Puga Figueroa
Program Team Member
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Angela Bliss
Program Team Member
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Aislinn Mackay
Facilitator
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Jessika Houston
Facilitator
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Karin Burns
Facilitator
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trinidad puga figueroa
Program Team Member
Trinidad was born and raised in southern Chile and came to Canada in 2021. She has a strong interest in community development, focusing on local talents and resources to create solutions that are relevant to each area. She has worked with communities to identify their goals and design development paths that reflect their unique culture and values. As a Program's Team Member at Bungalow, she focuses on creating high-quality materials that reach those seeking growth and learning opportunities. In addition to her work, she enjoys outdoor activities, spending time with family and friends, and has a passion for artisan work and cooking. Trinidad holds a degree in Sociology from Pontificia Universidad Católica de Chile. -
angela bliss
Program Team Member
From a small-town in Ontario, Angela has a background in Human Resources management and a love for design and photography. In her role as Program Team Member at Bungalow 968, she blends her passion with her professional experience, working closely with people and celebrating their successes through the programs we offer. She supports participants through their learning journey, provides detailed program reporting for clients and takes care of many of Bungalow's social and email campaigns.
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aislinn mackay
Facilitator
Aislinn is an educational facilitator and developer with an interest in math and engineering. She has worked as a study session facilitator, designing and implementing engaging workshops and supplemental learning support to students with diverse learning needs. She approaches design and facilitation using applied principles of universal instructional design, continual improvement and scaffolding to enable a successful learning environment. She has developed content for STEM programs at the elementary school level, as well as working with Indigenous outreach organizations aimed at increasing Indigenous youth participation in STEM fields. Aislinn holds a Bachelor of Mechanical Engineering from Carleton University.
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jessika houston
Facilitator
Over the past 20 years, Jessika has worked in various management capacities in both the Corporate and Non-Profit Sectors. She has founded two of her own businesses, as well as co-creating several federally funded, community-based life skills programs. In 2016, Jessika earned her Life Coaching Certification from Integrative Wellness Academy.
Currently, Jessika is the Founder and Lead Life Coach of Glitter N’ Grace Life Coaching, is the Program Manager for Surrey SHARES - a storytelling and coaching program for Seniors, is a contracted Facilitator for Bungalow968 Employment and Life Skills training programs and is a member of the Community Mental Health Committee as an Advocate and Presenter and recently became a Published Author.
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karin burns
Facilitator
Karin skilled educator with over 20 years experience learning and growing as a primary grades teacher, high school teacher, outdoor educator, instructor, coach and mentor. She is a recently certified instructional designer with a passion for curriculum design and development with Indigenous communities. Karin has also recently trained in Coaching Leadership. Karin has taught a wide range of participants from diverse cultural backgrounds, neurodivergent learning styles and ranging in age from young to old. She has co-developed education curriculum with First Nations groups, championed STEM education for girls and women, taught and developed curriculum for Waldorf Schools and worked as an outdoor educator in Ontario and BC. As a Squamish resident, Karin greatly values our growing and vibrant community, as well as acknowledges the ancestral lands we work and play upon.
Karin holds a Graduate Certificate in Instructional Design from Royal Roads University, and Bachelor of Education, Bachelor of Science and Bachelor of Physical and Health Education from Queen’s University Canada.
More Programs
Bungalow 968 offers a range of long form and short form programs and workshops designed to empower Indigenous Communities across Canada.